Add to Discord
Smart Ticket System
Automated ticket creation with custom panels, buttons, menu options, and configurable open limits for seamless support.
The future of Discord ticket management
The Best Discord Ticketing Solution
Upgrade your server support with TicketWave - smooth, customizable, integrable ticket management at your fingertips.
Support tickets your members will love ♥️
- Easy Setup
- 99.9% Uptime
- 24/7 Support
TicketWave is the preferred choice for Discord servers looking to improve their support management.
- Active Servers
- Active Users
- Tickets Managed
- Faster Support
- 0%
99.9% Live Metrics
How it works
Up and running in three steps
No coding and no complicated setup. Invite TicketWave and configure everything in the dashboard.
1
Invite the bot
Add TicketWave to your Discord server with a single click.
2
Run /admin setup in Discord
Guided setup right in Discord: pick a category, staff roles and your panel channel.
2
Use the dashboard
Configure panels, categories and your team in the web dashboard.
3
Support on autopilot
Tickets are routed, prioritised and logged automatically, so your team can focus on helping.
1
Invite the bot
Add TicketWave to your Discord server with a single click.
2
Run /admin setup in Discord
Guided setup right in Discord: pick a category, staff roles and your panel channel.
2
Use the dashboard
Configure panels, categories and your team in the web dashboard.
3
Support on autopilot
Tickets are routed, prioritised and logged automatically, so your team can focus on helping.
Features
All-in-One Ticketing Made Easy
Everything your team needs to manage tickets, engage your community, and work smarter.
Custom Branding
Personalize your bot with custom embed colors, thumbnails, author names, icons, and footer styling.
Advanced Analytics
Track ticket activity, staff performance, response times, category distribution, and resolution metrics.
Team Management
Manage support roles, ticket claiming, staff discussion threads, and workload distribution for your team.
Steps & Categories
Collect custom information with configurable steps, categories with subcategories, and integration support.
Logging & Transcripts
Comprehensive ticket logging with 14+ log types, automatic transcripts, and detailed ticket history.
And Many More Features
Discover additional capabilities to enhance your ticketing experience
- Ticket Categories
- Ticket Priority
- Ticket Blacklist
- Ticket Feedback
- Ticket Reminder
- Multi Language
- Holiday Mode
- Ticket Rename
- Ticket Claim
- Ticket Rules
- Staff Threads
- Cooldown System
Introducing LunAI
Meet LunAI
Your Discord server's intelligent copilot. LunAI works silently in the background — prioritising tickets, summarising conversations, and keeping your whole support team one step ahead.
Built into TicketWave. Zero extra setup.
Instant Priority Detection
No more guessing which ticket to answer first. LunAI analyses tone, keywords, and history to rank every ticket the moment it arrives.
Crystal-Clear Summaries
Staff jump in without reading 20 messages. LunAI delivers a one-liner that captures the core issue immediately.
Effortless Efficiency
LunAI handles the busywork so your team can focus on what matters: solving problems and delighting your community.
LunAI
Always online · Always learning
New ticket received
User: My role is not updating after purchase…
LunAI analysing…
Reading context & history…
Priority set: High
Escalation to #billing-team suggested.
Summary ready
"Role assignment failed after purchase - likely automation bug."
LunAI
Powered by TicketWaveAll LunAI Capabilities
Auto-PrioritizationPremium
LunAI reads every ticket and instantly assigns the right priority - no manual tagging needed.
Ticket SummarizationPremium
Long ticket threads get condensed into a crisp summary so your staff grasp the issue in seconds.
Auto-ReplyPremium
LunAI drafts context-aware first responses, saving your team from repetitive copy-paste answers.
Smart EscalationComing soon
Detected urgency or VIP users? LunAI pings exactly the right team member automatically.
Analytics InsightsComing soon
AI-driven reports highlight patterns, bottlenecks, and staff performance trends at a glance.
AI Tips & CoachingComing soon
Personalised coaching tips help your support team continuously improve response quality.
LunAI is available exclusively with TicketWave Premium.
Web dashboard
Your whole support in one clear dashboard
Manage tickets, settings, LunAI and analytics for all your servers – right in the browser, no commands needed.
- Every setting in one place
- Live overview of all tickets
- Secure login with Discord
Analytics
See how your support performs
Track ticket volume, response times and team performance, right in your dashboard.
- Live data for every server
- Performance per staff member
- Response and resolution times
Ticket activity
Last 14 days
- Avg. first response
- 4m 12s
- Resolved tickets
- 94%
Built into TicketWave
Account integrations
Know exactly who opened the ticket
Users link their FiveM, Steam, GitHub, Roblox or other account while opening a ticket. Your team instantly gets the verified username and ID – no more asking, no more guessing.
- Verified accounts instead of typed-in names
- Username and ID delivered straight into the ticket
- Enable per category in just a few clicks
Works with
FiveM· Game servers
Roblox· Game servers
GitHub· Developers
Steam· Gaming communities
Battle.net· Gaming communities
Epic Games· Gaming communities
Twitch· Creators
FiveM, Roblox, GitHub, Steam, Battle.net, Epic Games and Twitch are trademarks of their respective owners. TicketWave is not affiliated with or endorsed by them.
Ready to level up your support?
Set up TicketWave in minutes and give your community support they will love.
- Easy Setup
- 99.9% Uptime
- 24/7 Support